Submit a technical support ticket for gas and electric fireplace questions. We will get back to you as soon as possible.

If this is an urgent gas fireplace technical question, please call 877-850-9458 between 8am – 4pm CMT


Technical Support Form

Fields marked with an * are required

Anti spam question:


Flames and flame colors on the website may appear differently in real life. To view the most accurate representation of the FIRE & ICE® flame and our regular flame sets, please visit your nearest dealer.

We reserve the right to update products, specifications and dimensions are subject to change. Please refer to the product manual to verify measurements and clearance requirements. All local building codes must be followed.